Last updated September 21, 2026
This page covers accounts, sign-in, payments and subscriptions. If you are still deciding whether to subscribe, the FAQs and the Help page explain what Versus does and what you get.
The sign-in form is at versussportssimulator.com/login, and it has a password reset link.
Your account is keyed to the email address you used at checkout, so sign in with that exact address. If you subscribed and still cannot get in, email [email protected] from the address you paid with and we will sort it out.
Subscriptions bought on the website are billed through Stripe, and you can update your card yourself in the Versus billing portal.
Subscriptions bought inside the iOS or Android app are billed by Apple or Google, not by us, so the card on file is changed in your App Store or Google Play account settings.
Subscriptions bought on the website can be cancelled any time in the Versus billing portal, the same place you update a card.
Cancelling stops the next renewal. Your access continues until the end of the period you have already paid for.
Subscriptions bought inside the iOS or Android app are cancelled through the App Store or Google Play, since those stores handle the billing.
The billing portal sends the code to the email address Stripe has on file, which is the address used at checkout. For some older accounts that differs from the email used to sign in to Versus.
Check the spam folder first. If it still has not arrived, email [email protected] and we will look up which address is on the subscription.
Every invoice and payment on a website subscription is listed in the Versus billing portal. Purchases made in the iOS or Android app are receipted by Apple or Google.
Email [email protected] with the date and amount of the charge and the email address it was billed to, and we will look into it.
Email [email protected] and ask. See our Privacy Policy for what we hold and what you can request.
Email [email protected]. Tell us the email address on your account and what you are trying to do, and we will help.